RETURN POLICY

RETURNS & EXCHANGES

If you are not satisfied with your purchase, please email mbrumfield@threadscustomgear.com and we will work to resolve your problem. If a product return is necessary, a Return Merchandise Authorization (RMA) request can be issued within 30 calendar days of the receipt of the product.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for exchanged products to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.