2488 Cass Rd.
Traverse City, MI 49684
There is no ordering deadline, as orders will remain open indefinitely.
Items will then be processed over the course of 10-12 business days, then readied for pick-up at Threads (2488 Cass Rd. Traverse City, MI 49684), or sent out by mail. Options for Pick-Up or Delivery will be made available during checkout.
There are a number of possibilities for why a transaction won’t process properly and for security reasons, our credit card processing service does not specify the cause for declined charges. We recommend contacting your credit card provider by telephone for further information.
It’s also possible that there could be issues with your browser, software, or computer — it’s all very nerdy and difficult to explain, but old or outdated software and browsers can cause difficulties in the ordering process.
We’re here to help—so if you have any problems at all, please give is a call at 855.763.8204.
Unfortunately, we do not accept cash or checks for online orders at this time.
If you have any questions, please contact Michelle Brumfield at 231.995.8621.
Our Responsibility: Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you.
If the product has a hole, stains, or manufacturing defect.
If a print is clearly crooked or off-center (>1″).
If we printed the wrong image.
Wrong Item Sent
If we send you the wrong garment, color or size.
Your Responsibility: Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, it’s up to you to sort things out.
Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction.
Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
You selected the wrong image to be printed.