When & Where Do I Get My Stuff?

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Available shipping options include:

a.) At no extra cost, orders may be available for *local pick-up at Threads Custom Gear’s location. Please see our hours of operation and location information below.

b.) Shipped to your address through the US Postal System.

*We are unable to offer pick-up at the Summers Knoll School grounds at this time. As such, you will be contacted regarding shipment if neither of the above choices is clearly indicated on your order.

Orders will be processed at the end of each week.
Items will be completed and shipped within two weeks.
An email will be sent to notify you when your order has been completed.

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Orders may be picked up anytime between
9am and 5pm at Threads Local Pick-Up:

Threads
2488 Cass Rd. 
Traverse City, MI 49684

• Go South from South Airport Road
• Just past the Pepsi Company
• We’re located at the 1st building on the left of a long drive way
• If you’ve hit the train tracks, you’ve gone too far!
• Please follow office signs to LOCAL PICK UP,
  where someone will be happy to help you locate your item.

If you have any questions, contact Michelle at 231.995.8621

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.