FREQUENTLY ASKED QUESTIONS

ONLINE STORE:

Can I purchase your product online?

Right now, we only offer online ordering for our Pride Packs. But please stay tuned, we plan to open a full service online store very soon. But not to worry, we still make the offline ordering process super easy—seriously. Please check out all our brands & apparel, our services, and our state-of-the-art printing methods.

 

When you’re ready, give us a call at 231.995.8621 or send us a message through our contact form!  We can’t wait to hear from you!

ACCOUNTS:

How do I create an account?

We make registering for an account easy! To register, simply click on the “Login/Register” link  located in the upper right-hand corner of the screen to access the “My Account” screen. Next, carefully enter your desired email address and password in the  register section of the page.  Once you’ve entered your information, click the “Register” button.  That’s it, your new account has been created. Once registered, you can set-up your shipping address, billing address, and (or) edit your password and account details.

How do I edit my account information?

After logging in to your account, click on the “My Account” link located in the upper right-hand corner of the screen to access your account information. From here, you can edit your billing and shipping addresses, and (or) change your password.

I forgot my password, how can I access my account?

If you’ve forgotten your password, submit your email address on the Lost Password page, and we will email you a new temporary password. Once you receive your temporary password, you can log in to your account and change your password to something more memorable.

How do I change my account password?

To change your password, simply log in to “My Account” and click the “edit your password and account details” link.  You’ll need to enter your old password along with your new password.  If you’ve forgotten your password, submit your email address to the Lost Password page.

ORDERS:

How do I place an order?

Select the desired product by clicking “select options” or “add to cart”. This text can be found on the lower part of product image. If the product doesn’t have variations (color or size for example) then the product will be added to the cart.  If the product does require you to select a size or color you will be taken to the product page where you can make your selections and add it to your cart.  If you wish to purchase more than one , simply input the quantity in the box to the left of  the “add to cart” button.

At this point, you can immediately purchase your product by clicking the “cart” link located in the upper right-hand corner of the screen, then click “proceed to checkout” and follow the instructions in our self-checkout system.  If you have any difficulty, please contact us at 231-995-8621 and we will help you get the product you need.

Please note: Some items do not require you to select product options.

How will I know when my item(s) are ready?

A notification will be sent to the email provided during the ordering process, when your item(s) are on the way to you or available for local pick up at our location at Threads in Traverse City, MI.

 

It may be possible that notifications will be flagged by your email’s SPAM filter and placed into a separate folder within your email. Please check this folder for notifications after 2-3 weeks of order date. Feel free to call us at 231-995-8621 on the status of your order. We’d be happy to locate that information for you.