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WELCOME!

Please select your item(s) above by clicking on the product image to view sizing options and details. Be sure to double check your shipping option at checkout!

SUBMIT YOUR ORDER BY
SUNDAY, DEC. 3rd @ 11:59 PM
[NO additional orders will be taken after this date]

SEE “PICK-UP OR SHIP?” TAB FOR SHIPPING OPTIONS INFORMATION.
BE SURE TO REVIEW BEFORE ENTERING PAYMENT AT CHECKOUT.

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LOOKING FOR YOUR ORDER?
YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE!
QUESTIONS REGARDING RETURN POLICY?
Please see above info tabs.

or contact us at
231.995.8621
Mon-Fri/ 9:00 am – 5:00pm
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THANK YOU!

When & Where Do I Get My Stuff?

YOU WILL RECEIVE AN EMAIL NOTIFICATION
WHEN YOUR ORDER IS COMPLETE!

In our efforts to work efficiently while maintaining
low costs to customers, orders are BATCH processed
AFTER the closing of the deadline on DEC. 3rd, regardless of your order date.

We ask your patience as this process may take approx. two weeks to complete.

While we will be happy to answer any questions, be sure to check your email for a notification stating your item has been finished. Please have your order number handy when possible!

Threads Office: 231.995.8621

PLEASE FILL ALL REQUIRED FIELDS AT CHECKOUT TO PROCESS ORDER
AND SELECT SHIPPING METHOD

– Shipping to your home through the USPS.
– FREE HAND DELIVERY BY STUDENT
(chosen from drop-down menu while viewing product)
– FREE Local pick-up at Threads in Traverse City, MI.
[MON – FRI 9:00 am to 5:00 pm]

LOCAL PICK-UP OPTION INFORMATION

THREADS
2488 Cass Rd.
Traverse City, MI 49684

OUR HOURS
MON- FRI
9am – 5pm

Go South from South Airport Road.
We are a grey building marked as “THREADS” on a large sign
(East side of road).
Follow driveway and signs past our front offices to our
LOCAL PICK-UP area.
Where someone will be happy to help locate your order!
[Please provide the last name the order was placed under, and the web-store you ordered from (i.e. school, sport, fundraiser, employer, sport team, etc.).]

If you have any questions, contact us at 231.995.8621

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split! On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.

THE FINAL CHECKOUT PROCESS:

Review and confirm all items/qty’s in your cart.
Fill ALL REQUIRED fields in billing information, even if choosing FREE local pickup. Our system requires this information to process orders. Check or UNcheck “ship to a different address” where needed.
Next, select your pick-up or shipping method.
Input payment information.
Please check box agreeing to “Terms and Conditions” upon review.
Click “PLACE ORDER” YOU’RE ALL SET!!

AN EMAIL NOTIFICATION WILL BE SENT ONCE YOUR ORDER IS COMPLETE!

ALREADY PLACED AN ORDER?
Please see SHIP OR PICKUP? tab above for related information.

Questions or concerns, please contact us at: 231.995.8621
Mon-Fri/ 9:00 am – 5:00pm
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THANK YOU!