Great Lakes Home Healthcare

Employee Wear

Welcome!

All you need to do now is click on a product below and select the size and color you want. Once you’ve finished selecting, simply click “add to cart” and you’ll be ready to purchase.

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Orders made in the course of each week will be processed on the following Friday. Expect 10-12 business days for processing time.

See additional tabs above for further information.

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If you have any questions/concerns regarding your order:
please contact
Threads at 231.995.8621
Mon-Fri, 9am-5pm

When & Where Do I Get My Stuff?

Orders made in the course of each week will be processed on the following Friday.
Expect 10-12 business days for processing time–where we order from our vendors, embroider and ship or ready for pick-up your order.

An email will be sent to notify you when your order is ready!

Feel free to contact us on the status of item(s) 9am-5pm, Mon-Fri.

PLEASE FILL ALL REQUIRED FIELDS AT CHECKOUT TO SELECT SHIPPING OPTION:

– Available local for pick-up at Threads in Traverse City, MI (No extra cost).
– Shipping to your home through the USPS.

LOCAL PICK-UP OPTION INFORMATION

THREADS
2488 Cass Rd.
Traverse City, MI 49684

OUR HOURS
MON- FRI
9am – 5pm

Go South from South Airport Road.
We are a grey building marked as “THREADS” on a large sign
(East side of road).
Follow driveway and signs past our front offices to our
LOCAL PICK-UP area.
Where someone will be happy to help locate your order!
[Please provide the last name the order was placed under, and the web-store you ordered from (i.e. school, sport, fundraiser, employer, sport team, etc.).]

Commonly Asked Questions:

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put–our system requires this information for the order to process.

Q: How long will it be before I receive my order?
A: The Great Lake Home Healthcare logo webstore is an ongoing store. As such, orders will be processed at the end of each week–usually a Friday; unless this should fall on a holiday. Then it would advance to the next day of normal operation. This process includes that we place and receive orders from our suppliers, we then decorate the items and sort/package/mail them accordingly. An email notification of completion will be sent to the customer’s email used to place the order. Be sure to check SPAM folders for this notice!

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

You may also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split! On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.

HAVE A COUPON CODE?

A coupon code may be entered and applied by one of two ways:

1.) When Reviewing Cart, enter the given code in the grey box to the LEFT of “Apply Coupon.” Next, click the “Apply Coupon” button. Your new total should appear.

2.) Or, you may enter it at Final Checkout by clicking “Have a Coupon? Click here to enter your code.” Enter the code in the grey box, and then click “Apply Coupon.”

Billing/shipping information WILL be required for the system to process the order. And, unless there is a remaining balance from your cart, NO payment information (credit card) will be